RETURNS, WARRANTIES & REFUNDS
We really want you to be happy with your purchase, however we understand that in some cases you’ll want to return your order for a variety of reasons. If this is the case we’ll do all we can to make the returns process as smooth as possible.
Our returns, refunds and warranties are fairly straight forward but we do recommend reading our Terms and Conditions in conjunction with the information below.
WHAT TO DO WHEN YOU RECEIVE YOUR ORDER
When your order is delivered we recommend you keep all the packaging including the delivery box for a period of at least 30 days. When the order arrives and before use carefully inspect the product without removing tags or seals to ensure the item has all parts present and has been delivered undamaged.
For all returns you will first need to contact us, for UK customers see our contact page, for customers located outside of the UK please email to explain the reason for return.
Our return address is: 168 Eltham Road, London, SE9 5LN, United Kingdom
IF YOU’VE CHANGED YOUR MIND
You have 14 days to cancel your order under our 14 day return period, which starts on the day after you received the item. All you’ll need to do is follow our simple returns procedure, outlined below.
All items must be returned unused and in the original packaging as they were in when received by you. Please ensure all security seals and tags are still intact.
WRONG ITEM RECEIVED OR IS DAMAGED/FAULTY
Please accept our apologies if you have received the wrong item or if it’s damaged or faulty. We understand how frustrating this can be and want to resolve this as quickly as possible for you.
If you’ve received the wrong item you must return the item in the same condition you received it in within 30 days to qualify for a refund or a replacement.
For damaged or faulty items please contact us as soon as possible. You’ll need to explain where the fault or damage is located and we’ll then explain what to do next.
Please contact us first before returning the item or attempting to fix a faulty or damaged item.
ITEMS NOT RECEIVED
Please accept our apologies if you have not received your item. This happens very rarely but when it does we appreciate how frustrating it can be and will do our best to resolve this as quickly as possible.
Before contacting us please leave a reasonable amount of time to allow your delivery to arrive (14 days), our estimated delivery times are shown on our couriers tracking page. Delivery may be delayed by couriers due to busy periods such as Christmas or due to adverse weather conditions.
To receive a refund or a replacement product you must contact us within 30 days after you received your dispatch confirmation email.
OUR RETURNS PROCEDURE
Please contact us, for UK customers call us via our contact page, for customers located outside of the UK please email.
You’ll need to provide details including your name and order ID (you’ll find this on your order confirmation e-mail), and let us know why you’d like to return your item.
Please package the item securely and include inside the package, order number, name and address.
Any item you have accepted and then return is your responsibility until it reaches our warehouse.
Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the goods.
As soon as the item is back with us and has undergone routine checks, we’ll be able to take your case further and either exchange, repair or refund your item as agreed.
COST OF RETURNING ITEMS
Please note that we can only refund the postage costs (£10) for returning an item where we sent the wrong item or if it’s damaged or faulty.
Costs of posting the item back to you will depend on the item and will be communicated to you after the testing process has been completed.
Please note that for all orders outside of the UK our combined administration and recollection fee is £150.
We want you to be happy with your purchase. If you’re not, just return the product to us, following the instructions above, and we’ll exchange or refund it to the credit card/debit card/Paypal account of the person who originally placed and paid for the order.
Following cancellation, we will refund the price paid for the cancelled order (or part of the order cancelled), but not including any collection or return delivery charges. We will pay the refund within 30 days after the day:
you notified us to cancel your order, where you have not received the goods (and the goods have not been dispatched to you) or where we have agreed to collect the goods; or we receive the goods you returned to us or you provide us with a proof of return for the goods, where you have returned the goods but we have not yet received them. For a more detailed return policy please read our terms and conditions.
A lot of care and research has gone into sourcing the best and most reliable products for our boards and we also quality test stock on a regular basis to keep standards high.
However with all these safe guards in place there will always be a small amount of manufacture defects that slip through, when this happens we understand how frustrating it can be and we’ll work hard to repair or replace the item as quickly as possible.
OUR 12 MONTH WARRANTY
In general if you take good care of your product and something breaks or doesn’t function as intended because of a manufacturing defect and within 12 months of your purchase date, send it back to us and we’ll fix it or replace it for free.
WHAT IS INCLUDED?
The 12 month warranty covers the battery, due to the nature of the product we cannot be held responsible for misuse.
WHAT’S NOT INCLUDED?
We do not include accidental or crash damage to plastics or metal frame, resulting from aggressive riding, attempting tricks, water damage, exceeding the weight limit or anything else that results in damage caused by the user. Our products are hard wearing and through normal use will last for a long period of time.
HOW TO REDEEM THE WARRANTY
Usually we ask that the item is returned to us for inspection but please contact us via our contact page first before attempting to return any items. For customers located outside of the UK, please email . You’ll need to pay for shipping to us, we’ll then cover the cost to fix or replace your item and then we’ll send it back for free.